09-06-2025 04:40 PM - last edited on 09-06-2025 11:31 PM by computergeek541
Hi,As subject says, I have ordered sim through online but i would like to cancel as i changed my mind with better plan. how can i do that?
09-06-2025 05:32 PM
09-06-2025 05:29 PM
@Prathapreddy
You can change to any plan when every you wish. All plans use the same SIM.
Once you activate the SIM on the PM app on your phone, you can pick the upgrade plan.
09-06-2025 04:43 PM - edited 09-06-2025 04:43 PM
hi @Prathapreddy
PM is a prepaid carrier and usually do not provide refund.
However, if the account was not fully activated, then yes, they will cancel the subscription and provide refund. Please check with PM support agent, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
