Can't get into my self serve account because I'm locked out of the email.

[ew1]

when i sign in i cant because im locked out of the email i used to sign up with. and i want to change the email

[Yummy]

Contact agent to reset your access and change your email

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[esjliv · Accepted solution]

@ew1  - to change the email connected to your My Account, submit a ticket to CSA to have them change it for you.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent