Can’t get SIM card to work in flip phone

[Eliz1966]

I purchased sim set up account and got error.  Phone not working but payment came out.  How do I get my money back

[darlicious]

@Eliz1966 

Is this your phone?

 

If so it's an Alcatel one touch and likely locked to the previous carrier. If that is also your previous carrier call customer service with the IMEI# found under the battery, under "About Phone" in the settings or by dialing *#06# on your phone. Ask for the unlock code. The provider is required to do this upon request, without delay and for no charge. If they give you a hard time tell them you will be filing a CCTS complaint as soon as you get off the phone. Once you enter the unlocking code you can   then put the pm sim card in your phone and it should work.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

.

[softech]

---

@Eliz1966 wrote:

The phone works with sim, because it’s with another company on pay as you go.

---

@Eliz1966   Which one it worked on ?  

We need the exact model of this Alcatel phone to confirm if this phone is compatible.  

Although this phone works on other provider, it could be without the frequencies that PM needs.  Or it could be locked to the other provider.  

[cellphoneuser1]

---

@Eliz1966 wrote:

The phone works with sim, because it’s with another company on pay as you go.

---

As others asked, which error?  What does it say and where does it say it?  Is it on the phone or is it during actiation?  Enter SIM network PIN means it's locked to the other company.  If it doesn't find the Public Mobile network, it could be a 2g phone and isn't compatible. If it says error 821, it could be the provisioning issue talked about before.  A Rogers phone could be only for 2g.  A Freedom phone might have AWS but no 850 or 1900 3g.

[cellphoneuser1]

---

@Eliz1966 wrote:

Alcatel, is the name of phone

---

Which Alcatel? Alcatel makes different phones.

[Eliz1966]

Alcatel, is the name of phone

[Eliz1966]

The phone works with sim, because it’s with another company on pay as you go.

[JL9]

Pm is a prepaid service so a refund may take some work. First figure out if your phone would function with PM, if not is there any other phone you could test it on or briefly use for the 30 days and then figure out what you want to do going forward

[darlicious]

@Eliz1966 

Your SIM card probably did not provision correctly upon activation. This is quite common. You probably won't get a reply until morning but contact customer support and put "SIM card did not provision correctly upon activation" in the subject line of a private message or with SIMon and "human" and follow the prompts to submit your ticket via SIMon.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour of opening time at 6am eastern tomorrow morning.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[DDM69]

Did you check that your phone was compatible when going through the Public Mobile activation?  Would you have another phone you could use?

[softech]

@Eliz1966   What kind of flip phone is that?  It could be the phone does not have the proper frequency needed for PM.  Also, is that flip phone unlocked?  What exact error message you got?

Give us the model and we can try to look up

For your PM SIM, test it on another compatible phone and see if it works