Can't create an account

[HybridBluff]

Hi, Im new to PM and I just tried to create an account. Unfortunately PM doesn't recognize my cell#, says its invalid (Yes I entered the # correctly), then it takes me to a verify email....and again doesn't recognize my email (Yes its entered correctly). I'm out of steps to create an account.

Am I missing something?

Thanks.

[geopublic]

@HybridBluff  You will need the sim number  from your sim card in  order to create a selfserve account. The selfserve account gets created during activation.

[Staliger]

@HybridBluff Thanks for joining PM. Happy to see you here! Enjoy savings and have a good long weekend!

[kselmak]

@HybridBluff 

Here is the link to chat assistance

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en 

[brettster99]

@HybridBluff 

It’s just PM’s way of verifying an active account. Wait til Sim arrives then create an account which will verify by using pm sim and you are good to go.

Have a great day 

[HybridBluff]

Thanks everyone, really fast replies 🙂

I just want to be able to start and create the account 

[Triguy]

You need a PM sim to create an account.  You can order discounted sim cards through canadiancellsupplies.com.

[Dunkman]

@HybridBluff 

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@HybridBluff wrote:

I didn't get a SIM card yet, was going to order it though PM

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Ok, then you can't create a self service account yet.  You need an active SIM card.  You can create a community profile which you did.  

https://www.publicmobile.ca/en/bc/get-started

Follow prompts to purchase the SIM card.

[Naepalm]

@HybridBluff it does sound like you have exhausted any steps and done you due diligence on your part. EDIT: DISREGARD THIS IS ONLY IF YOU ALREADY HAD A SIM: Since you cant gain access to your account you'll need to message the Moderator team in order to gain access, or click the question mark and open a ticket. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you click the question mark. 

Ask to speak to a human

than account specific question 

then reaffirm speak to a human then open a ticket. 

[gblackma]

@HybridBluff Another option is to buy your SIM card from Canadian cell supplies https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Currently its 3.99.

And here's another article,. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate 

Welcome to PM.  Stay safe. 

[HybridBluff]

I didn't get a SIM card yet, was going to order it though PM

[gblackma]

@HybridBluff did you activate your SIM card?  If no, use this link https://activate.publicmobile.ca

And here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Please note your previous providers account must be active to port. 

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

[Dunkman]

@HybridBluff 

When you first activated your SIM, did you activate at home or in store?

If at home, you would have created a self service account at that time with a password that you choose.  You would sign in the with email address and password that you choose.  

If you activated in store, then you will need to create a new self service account.  

https://selfserve.publicmobile.ca/self-registration/

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

Try using the live chat.

https://www.publicmobile.ca/en/bc/get-started

[HybridBluff]

Also, tried Google Chrome and Firefox. No luck