Can't confirm/validate phone to set up account properly. @CS_Agent

[Danny_]

I am just switching from another provider to public Mobile. I have confirmed my email account many times, but when I go to confirm the phone number I never get a text. I can receive texts and calls to my phone, but I can't set up my profile or do anything in my account. Help please. And the faster the help the better. I need to set up so I can find my promo code so I can refer a family member who wants to set up their phone asap. 

@CS_Agent

[hTideGnow]

HI @Danny_ 

if the account not setup properly, you won't get that option.

please submit ticket with CS agent for help

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Danny_]

I will give it a try! Thanks so much. 

[Danny_]

There is no option to choose "didn't get the code". Any other ideas???

[BKNS27]

@Danny_ 

There have been a couple request for the same issue and they got the 2FA code sent by a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

It is too late today because staff hours are from 9:00am to 10:00pm EST but put in your request and keep your eyes on the envelope icon for a reply.