Can’t call out or receive calls in the US

[kaylavv]

I can’t make or receive calls in the US and I’ve purchased the roaming package. It keeps coming up “dial assist” on my phone. 

[Darrelbuc]

Thanks, that worked 

[Timer]

@kaylavv 

Login Page  to your account is showing the add-ons.if is showing in

tried rebooting device.

[darlicious]

@kaylavv 

What city/state are you in?

[dust2dust]

Dial assist? Are you including a 1 in front of the numbers you're trying to call?

Did you possibly buy two different talk parts?

[hTideGnow]

Hi @kaylavv are you manually connecting to AT&T or TMOBILE?  Try T-Mobile, voice can work on its 2G as well as 3G network 

[Dunkman · Accepted solution]

@kaylavv 

The issue with Public mobile US roaming at the present time is the decommissioning of 3G Networks in the USA.  Public mobile uses AT&T and T mobile as their US partner carriers.  AT&T already phased out 3G network earlier this year. T mobile 's date was July 1.  It may take time for the different areas in USA to decommissioned. 

According to Public mobile,

PM will have T mobile 2G network for US roaming.

Voice and SMS text will still work. 

Data will work on LTE, but will switch over to 2G to make a call. 

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.

Public mobile is working on a long term solution, but that will take time.

Here is some more info:

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-...