06-05-2019 04:55 PM - edited 01-05-2022 07:41 AM
Hello, I am having an issue adding funds to my account.
I have 120$ worth of vouchers and credit/debit doesn't work ether. everytime i try and add funds i get the message "unfortunetly this does not work" well now i need someone to fix said issue cause no phone and out 120$ not to happy.
06-05-2019 05:26 PM
@WhackCompany wrote:at this point I just don't want my money in phone vouchers wasted. thank you for the help though. have a nice day.
Yes, totally understandable. Wish there was more that I could suggest, but it seems you've been very thorough in your attempts to apply your vouchers.
Also, just to be extra cautious, you are trying to redeem Public Mobile vouchers right? Though Public Mobile is with Telus, I don't think you can use Telus vouchers here. Just thought I'd mention it, just in case.
06-05-2019 05:14 PM
at this point I just don't want my money in phone vouchers wasted. thank you for the help though. have a nice day.
06-05-2019 05:09 PM
Please be aware that the moderator queue is very busy at the moment, with many people reporting waiting times of over two days for a reply. Hopefully you hear something back in a timely manner, but unfortunately, you'll probably have to be patient for another while if nothing else is working for you.
06-05-2019 05:07 PM
thank you very much, its been a frustruating past 2 days dealing with this. have a nice day.
06-05-2019 05:06 PM
@WhackCompany wrote:i lied, 32 hours ago **
@WhackCompany Wow. Since the moderator queue is long you should notify Public Mobile. Maybe include the voucher PINs to see if they can activate them for you. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).
06-05-2019 05:05 PM
also used desktop computer, macbook pro, iphone , samsung phone, ipad, tablet. nothing works.
06-05-2019 05:04 PM
i lied, 32 hours ago **
06-05-2019 05:03 PM
first set was purchased 25 hours ago
06-05-2019 05:02 PM
safari, firer fox, cookies enabled, cookies disabled, private browsing, non private browsing, various sizes, proxy servers.
06-05-2019 05:02 PM
Also tried taking out the sim card, turning on and off phone, suspending the service, changing the plan, reporting lost phone and re activating it. dunno what else to try
06-05-2019 05:01 PM
@WhackCompany wrote:yea i tried, i wouldn't be posting unless i did that first.
@WhackCompany The only reason I suggested it because I assumed you tried using selfserve first. Did you aso try online?
06-05-2019 05:01 PM
@WhackCompany wrote:yea i tried, i wouldn't be posting unless i did that first.
Sorry, not everyone is familiar with this method, so it was worth mentioning. How long ago did you buy the vouchers? Sometimes vouchers aren't activated until several hours after they've been purchased?
06-05-2019 05:00 PM
yea i tried, i wouldn't be posting unless i did that first.
06-05-2019 04:59 PM
Have you tried adding the vouchers by calling *611? I've seen various people reporting success with that method in the community lately. 🙂
06-05-2019 04:57 PM
@WhackCompany wrote:Hello, I am having an issue adding funds to my account.
I have 120$ worth of vouchers and credit/debit doesn't work ether. everytime i try and add funds i get the message "unfortunetly this does not work" well now i need someone to fix said issue cause no phone and out 120$ not to happy.
@WhackCompany Try adding them by dialing 611 on your phone.