Can’t activate new sim.

[robertjose08]

Cant activate new sim. Wont get me pass through email and password on the mobile app

[robertjose08]

Didn’t know that I need to go to shopping for a new subscription to activate the sim. I was able to start the process until I get to the step to transfer my old phone number. It’s giving me an invalid number aince it’s a Koodo prepaid number. Tried contacting an agent and see what happens. 

[hTideGnow]

hi@robertjose08  you were not using the app

please download Public Mobile app and setup new account to start activation

Download Public Mobile app, on the first screen, click Shop Subscription Plan.  then pick the plan and start

[robertjose08]

 

[hTideGnow]

@robertjose08 

so, it is a new email address you setup and use? can you post a screenshot?

[robertjose08]

Did that already but still the same

[BKNS27]

@robertjose08 

Are you login to your Koodo account?

You will need to create a new PM account on the the PM app.

[hTideGnow]

HI @robertjose08 

why not just use another email instead.  Get a new Gmail or Live email and start the activation using the Public Mobile app

[robertjose08]

New account. Transferring from Koodo to PM. Got SIM today and when I log in on my account it wont get me through the email and password page

[hTideGnow]

hi @robertjose08 

replacing sim card on existing account ?  if you cannot login, ask support to help with that and help with activate the new sim 

please submit a ticket with CS Agent  by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437