Can't activate SIN card

[andreaamado]

Hi y'll, I'm trying to port my number from Koodo but I'm getting this error message:
"Please enter a valid Canadian phone number."
How can I solve this?
Thanks

[andreaamado]

Was talking to CS and decided to get a random number so they would port later.
Couldn't pay at all using my macbook, tried different browsers, different cards, even with my phone and none worked, so I got an old windows machine and was finally able to pay.

Now I'm waiting for the rest of the process.

[lockup]

I migrated to Public from Koodo Postpaid today, and it worked fine. It's weird you're having issues.

[softech]

@andreaamado did you activated earlier and failed?  

I have checked, this error could be because there is an existing Porting request submitted already.  Check if PM already charged your credit card from your previous attempts

Maybe messages support and confirm what the issue was 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[ZuckMark · Accepted solution]

Just activate with a new temporary number, then reach out customer service. 

[JK8]

@andreaamado 

Contact an agent if still problems.

You can try contacting an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

[andreaamado]

tried chrome and safari, no success

[andreaamado]

postpaid

[JK8]

@andreaamado 

Try clearing your browser cache and then open a new window in incognito. I like using chrome.

[softech]

@andreaamado are you on Koodo prepaid or postpaid plan??