Can't access voicemail messages

[winterdog2]

Hi there - I have notifications that I have voicemail messages (and have left myself one as a test) but my voicemail continues to say that I have no messages. Thanks for any help : )

[Nezgar]

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@winterdog2 wrote:

Hi there - I have notifications that I have voicemail messages (and have left myself one as a test) but my voicemail continues to say that I have no messages. Thanks for any help : )

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Maybe the voicemail icon is just stuck/out of sync... Get someone else or use another phone to call your Public Mobile line and leave a new message. Then listen to and delete the message, and it might then clear up the voicemail indicator icon from your scren...

[winterdog2]

Thanks for replying : ) When I dial that number it still says no messages. I've been with PM for years. I'm not sure when this started but given some follow-up calls I have received it's clear that I did not receive some messages over the summer. I will proceed to contact a CS agent.

[dust2dust]

Dial 1-778-580-4001 and see if you can find those voicemails. I wonder if your phone is set to a different voicemail access number or code.
Or, how long have you been here? Maybe the voicemails are going to your old provider still.

[Chalupa_Batman]

It sounds like you need a CS Agent to assist you.

To contact a Customer Service Agent, please click on the following link. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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