Can't access the internet using my cell phone

[LoriM]

I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go. 
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet. 
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!

[Jb456]

LG phones may require a factory reset to get data to work.

On thread below a person with a G5 needed to do this to get data to work.

Don't forget to backup your info first.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Data-on-LG-G5-switched-from-Telus/...

[Triguy]

APN settings are only need to access the internet using data.  Did you try rebooting your phone and enable wi-fi ?

[ShawnC13]

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@LoriM wrote:

I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go. 
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet. 
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!

---

BEFORE you do a factory reset, try do a network reset to see if that will work before having to resort to a factory reset

[Fluidmax]

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@LoriM wrote:

I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go. 
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet. 
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!

---

I have a V20 and your best bet is to reset "Network Settings", LG phones are weird sometimes. there is no need to reset your phone....just reset the network settings should be fine.

[LovesToPM · Accepted solution]

@LoriM 

I also have a LG G5. In my case, I did not need to reset network or phone.

You likely already have these 2 APNs setup on your phone:
- Mobile ‌Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)

In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:

Name :	Mobile Internet	Tethered Mobile Internet
APN :	sp.mb.com	isp.mb.com
Proxy :	Not set	Not set
Port :	Not set	Not set
Username :	Not set	Not set
Password :	Not set	Not set
Server :	Not set	Not set
MMSC :	http://aliasredirect.net/proxy/mb/mmsc	Not set
MMSC proxy :	mmscproxy.mobility.ca	Not set
MMS port :	8799	Not set
MCC :	302	302
MNC :	220	220
Authentication type:	None	None
APN type :	default,mms,supl	dun
APN Protocol :	IPv4	IPv4
APN roaming :	IPv4	IPv4

[geopublic]

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@LovesToPM wrote:

@LoriM 

I also have a LG G5. In my case, I did not need to reset network or phone.

You likely already have these 2 APNs setup on your phone:
- Mobile ‌Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)

In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:

Name :	Mobile Internet	Tethered Mobile Internet
APN :	sp.mb.com	isp.mb.com
Proxy :	Not set	Not set
Port :	Not set	Not set
Username :	Not set	Not set
Password :	Not set	Not set
Server :	Not set	Not set
MMSC :	http://aliasredirect.net/proxy/mb/mmsc	Not set
MMSC proxy :	mmscproxy.mobility.ca	Not set
MMS port :	8799	Not set
MCC :	302	302
MNC :	220	220
Authentication type:	None	None
APN type :	default,mms,supl	dun
APN Protocol :	IPv4	IPv4
APN roaming :	IPv4	IPv4

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MMSC:  http://aliasredirect.net/proxy/mmsc also works.

[LoriM]

Yes, I rebooted my phone and made sure wifi was enabled. Thanks for the tips!

[LoriM]

Thanks for the suggestion!

[LoriM]

Thanks for the suggestion. When I figure out how to reset the network I will definitely give this a try!