01-22-2020 09:22 AM - edited 01-05-2022 09:08 AM
I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go.
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet.
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!
Solved! Go to Solution.
01-22-2020 10:44 AM
I also have a LG G5. In my case, I did not need to reset network or phone.
You likely already have these 2 APNs setup on your phone:
- Mobile Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)
In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:
Name : | Mobile Internet | Tethered Mobile Internet |
APN : | sp.mb.com | isp.mb.com |
Proxy : | Not set | Not set |
Port : | Not set | Not set |
Username : | Not set | Not set |
Password : | Not set | Not set |
Server : | Not set | Not set |
MMSC : | http://aliasredirect.net/proxy/mb/mmsc | Not set |
MMSC proxy : | mmscproxy.mobility.ca | Not set |
MMS port : | 8799 | Not set |
MCC : | 302 | 302 |
MNC : | 220 | 220 |
Authentication type: | None | None |
APN type : | default,mms,supl | dun |
APN Protocol : | IPv4 | IPv4 |
APN roaming : | IPv4 | IPv4 |
01-22-2020 09:26 AM - edited 01-22-2020 09:30 AM
LG phones may require a factory reset to get data to work.
On thread below a person with a G5 needed to do this to get data to work.
Don't forget to backup your info first.
01-22-2020 09:36 AM
APN settings are only need to access the internet using data. Did you try rebooting your phone and enable wi-fi ?
01-22-2020 09:40 AM
@LoriM wrote:I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go.
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet.
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!
BEFORE you do a factory reset, try do a network reset to see if that will work before having to resort to a factory reset
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01-22-2020 09:41 AM
@LoriM wrote:I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go.
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet.
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!
I have a V20 and your best bet is to reset "Network Settings", LG phones are weird sometimes. there is no need to reset your phone....just reset the network settings should be fine.
01-22-2020 10:44 AM
I also have a LG G5. In my case, I did not need to reset network or phone.
You likely already have these 2 APNs setup on your phone:
- Mobile Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)
In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:
Name : | Mobile Internet | Tethered Mobile Internet |
APN : | sp.mb.com | isp.mb.com |
Proxy : | Not set | Not set |
Port : | Not set | Not set |
Username : | Not set | Not set |
Password : | Not set | Not set |
Server : | Not set | Not set |
MMSC : | http://aliasredirect.net/proxy/mb/mmsc | Not set |
MMSC proxy : | mmscproxy.mobility.ca | Not set |
MMS port : | 8799 | Not set |
MCC : | 302 | 302 |
MNC : | 220 | 220 |
Authentication type: | None | None |
APN type : | default,mms,supl | dun |
APN Protocol : | IPv4 | IPv4 |
APN roaming : | IPv4 | IPv4 |
01-22-2020 10:53 AM
@LovesToPM wrote:I also have a LG G5. In my case, I did not need to reset network or phone.
You likely already have these 2 APNs setup on your phone:
- Mobile Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)
In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:
Name : Mobile Internet Tethered Mobile Internet APN : sp.mb.com isp.mb.com Proxy : Not set Not set Port : Not set Not set Username : Not set Not set Password : Not set Not set Server : Not set Not set MMSC : http://aliasredirect.net/proxy/mb/mmsc Not set MMSC proxy : mmscproxy.mobility.ca Not set MMS port : 8799 Not set MCC : 302 302 MNC : 220 220 Authentication type: None None APN type : default,mms,supl dun APN Protocol : IPv4 IPv4 APN roaming : IPv4 IPv4
MMSC: http://aliasredirect.net/proxy/mmsc also works.
01-22-2020 03:40 PM
Yes, I rebooted my phone and made sure wifi was enabled. Thanks for the tips!
01-22-2020 03:41 PM
Thanks for the suggestion!
01-22-2020 03:43 PM
Thanks for the suggestion. When I figure out how to reset the network I will definitely give this a try!