Can't Log In to Newly Activated Account

[jm2morri]

I activated a new sim card but now cannot log into the account that I think was created as part of that process.

[HALIMACS]

@jm2morri 

Ensure you're using the correct e-mail address (the one you activated with), then if you might be entering the password incorrectly, try the "Forgot Password" option.

[esjliv · Accepted solution]

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@jm2morri wrote:

I activated a new sim card but now cannot log into the account that I think was created as part of that process.

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@jm2morri  - were you charged for the activation?  And did you activate with a unique email address. Each account needs a different email.

What happens when you try to create account here:https://selfserve.publicmobile.ca/self-registration/

Does it say email already exists?

If trouble shooting is not helping, as CSA to check your account and access to it. Two ways to reach CSA here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@jm2morri   Yes,  it should have created during activation if you activated online yourself.

Did you activate yourself or in Store?  If it is in store, then you will  have to create the account now yourself via this link:  https://selfserve.publicmobile.ca/self-registration/

If you activate online yourself and unable to login, please open ticket with PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there