Can't Access Self Serve Account

[DallasT]

Hi I'm new here and just signed up myself and my wife on PM.

I've got everything working fine on my account but on my wife's we cant log in to the self serve to do anything with the account.

The password is correct because if entered wrong it gives an error message saying incorrect password but with the correct password the webpage gives a "generic error".

I've read through the posts here and found other people with similar issues but there was no solution that I could find myself. It looks like a moderator or administrator helped solve the problem. 

Any help would be appreciated. 

[taylorgreeno94]

I have regsitered and the payment went through but I cannot access my self serve account.

[Mary_M]

Hey @willie444,

Kindly private message me your phone number, it'd be my pleasure to help 🙂

Mary

[willie444]

Having the exact same issue with my account, cannot access self serve.  This is a new phone number on my own phone.

@Mary_M@Shazia_K

[willie444]

@Mary_M@Shazia_K

[Mary_M · Accepted solution]

Hey @DallasT,

Thank you for reaching out to us regarding this.

Sorry to hear that your self-serve login does not work. Did you by chance port from Koodo, and use the same email address? In either case, please private message me your phone number and I'll look into it for you! 

I look forward to your reply 🙂

Mary

[CaNuCk07]

@DallasT  Welcome!  best to contact a moderator and they can provide assistance.

@Mary_M@Shazia_K