08-12-2019 11:16 PM - edited 01-05-2022 06:23 AM
When I click on My Account I get the following error before I can even attemp to log in.
Solved! Go to Solution.
08-13-2019 07:44 AM
Hi, I’m online now at 543am MST. It was a system maintenance issue but everything seems to be online now.
08-13-2019 01:32 AM
@drmartin wrote:
@XionBunny wrote:
@GinYVR wrote:@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.
There honestly should be a automated sms that goes out when these maintenance windows happen, so that we don't get these posts from people who fail to read the forums.
I really hope they don't start SMS-spamming about maintenance windows. How often do people even login to self serve? Maybe once or twice a year is my guess.
A nicer error message would be much more helpful.
From the posts i see on here during them, quite often in fact, so honestly it wouldn't be spam, clearly we both have different definitions about what spam is, sending a system message about down time is informative and helpful.
08-13-2019 01:30 AM
@drmartinThey usually have a "This website is under maintence" type message after a few hours. I got a feeling the empty root directory is part of the process.
08-13-2019 01:28 AM
@XionBunny wrote:
@GinYVR wrote:@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.
There honestly should be a automated sms that goes out when these maintenance windows happen, so that we don't get these posts from people who fail to read the forums.
I really hope they don't start SMS-spamming about maintenance windows. How often do people even login to self serve? Maybe once or twice a year is my guess.
A nicer error message would be much more helpful.
08-13-2019 01:23 AM
You would think they could put a nicer error message up during maintenance windows. 😛 Was also wondering, glad the community exists to be able to find a quick answer! ❤️
08-13-2019 12:02 AM
@GinYVR wrote:@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.
There honestly should be a automated sms that goes out when these maintenance windows happen, so that we don't get these posts from people who fail to read the forums.
08-12-2019 11:50 PM
@Phalanx217The system has gone down for a scheduled maintence.. everyone won't be able to access their accounts until that is completed.
08-12-2019 11:42 PM
Getting the same error. I just got this account today. 😞
08-12-2019 11:20 PM
Yes as mentioned by a community member, you will most likely be able to access MyAccount after 8 am tomorrow
08-12-2019 11:19 PM - edited 08-12-2019 11:20 PM
@seth wrote:When I click on My Account I get the following error before I can even attemp to log in.
Please see below for a quoted tread from a Moderator Post. You would need till tomorrow morning to log in.
This means that between August 12 2019, 10:00 PM ET – August 13 2019, 8:00 AM ET you won't be able to do the following:
*Access your Self-Serve account
*Activate a new account
08-12-2019 11:18 PM
@seth wrote:When I click on My Account I get the following error before I can even attemp to log in.
There's announced maintenance going on now 'til 8am ET tomorrow.