Can send text messages and use network but can’t receive messages and calls

[maggiemak]

As title.

I transferred my number yesterday morning. Since then I was able to send text messages and use the 5G network. However, I can’t receive any text messages and calls. 
I didn’t receive any text messages about the transfer request from Fido.

Whom should I talk to?

[Phil_Adelphus]

@FaFanFann   Check your community mailbox, envelope icon top right or select Messages from the drop down menu at your avatar if no envelope icon

[FaFanFann]

Can I have this number? I used esim before I transferred so I don’t have the chance to reply my old service provider. Not sure what should I do now. Thanks!

[maggiemak]

Thank you @Phil_Adelphus ! My transfer is completed now

[Phil_Adelphus]

@Andres0405   Check your community private message inbox, either envelope icon top right or click on your avatar and select Messages

[Andres0405]

I Definitely did this, do you mind sending it to me as well

[Phil_Adelphus · Accepted solution]

@maggiemak   Did you leave your old carrier sim in the phone and reply YES to their port authorization text?  I will private message you a number to call (it's not to be posted on this public forum.  Check your private message inbox in a few minutes.