Showing results for 
Search instead for 
Did you mean: 

Can not make payment

Great Neighbour / Super Voisin

I have tried several time to set up a subscription for my mom and it will not accept any credit card we enter. Both cards are valid and all fields are complete. Have tried several times to live chat as you do not have a contact number and continually getting a message that no agents are available. My email address is home . I would truly appreciate some help please. Thank you, Laura


Customer Support Agent

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.

HI @NetworkNinjaOG 

if you manage multiple accounts, key to it is to use Incognito/priate/secret mode of the browser

Deputy Mayor / Adjoint au Maire


This is an ongoing issue with PM. Use the chatbot in the lower right hand corner to contact an agent.

Good Citizen / Bon Citoyen

Grasping at shaws here....
I would try from a computer web browser for one.
Try logging out loggin back in.
Clearing browswer history and cookies sometimes fixes it.
I manage 2 Public Mobile accounts mine and my wifes and sometimes switching accounts the web browser gets confused clearing browsing history helps me....


Need Help? Let's chat.