Also please comment if this has happened to you aswell.
Subject: Escalation Request – Ongoing Network Issue and Unhelpful Resolution Links
Hello,
I am experiencing a persistent network issue that began 4 weeks ago. Despite my efforts to troubleshoot and confirm that my device and SIM are functioning as they should, the problem remains unresolved.
Key Points:
- My SIM card works in another phone, and other SIM cards work in my phone, ruling out hardware issues.
- The issue started simultaneously for multiple users, as evident from forum discussions.
- Your forum's marked "solved" posts direct users to broken or inaccessible links, such as "Access Denied" pages. This is not a proper resolution, and it discourages users from seeking further help.
My Concerns:
- It appears the carrier’s system may be bricking service for specific devices or SIM cards.
- The lack of actionable solutions (e.g., forwarding cases to technical teams or providing clear next steps) is leading to customer dissatisfaction and potentially lost users.
Request for Action:
Please escalate this issue to the Network Engineering or Technical Operations team. This is a network-side issue requiring backend investigation.
Additionally:
- Please provide confirmation that the broken "resolved" forum links will be reviewed and corrected to prevent further frustration for customers.
- If there is a team or contact responsible for diagnosing systemic issues like this, I would like their email or other means to submit detailed feedback.
Thank you for addressing this matter seriously. I have attached screenshots of the "Access Denied" forum link and examples of affected users for your reference.
