12-20-2022 02:34 PM
Hello,
I am having trouble logging in to my self service account. When I try to log in I am prompted with "incorrect email or password". I have attempted to reset my password by having a security code sent to my email but the email hasn't shown up. After trying my email for an hour I managed to successfully reset my password using the security code sent to my phone number. When I tried to log in using the new password I was prompted with the first message, that I was entering an incorrect email or password.
I have cleared my browsers cache, deleted all cookies, etc. and reset my password and I still can't seem to get in to my self service account. What gives?
Solved! Go to Solution.
06-12-2023 01:17 AM
The Chatbot link does not work. So much for any type of help! It was nice when companies offered service!
12-20-2022 06:50 PM
maybe the issue is the password manager. are you manually inputting the password or using the manager to autofill it for you?
these are the steps that have worked for me in the past
12-20-2022 02:41 PM - edited 12-20-2022 02:42 PM
@new95908 If it's been happening for days then, of course, you'll need assistance from customer support but that's unusual that you've tried different times/days and are using incognito mode too.
12-20-2022 02:39 PM
@new95908 let us know what they find out in the end
12-20-2022 02:38 PM
This has been ongoing for multiple days. I haven't been able to get in for a while. I've tried multiple browsers and multiple computers/phones etc. to no avail. It can't be a typo as I use a password manager for this type of thing.
I've messaged customer service. Hopefully they can point me in the right direction.
12-20-2022 02:36 PM
@new95908 You may want to try again in about an hour if the website is having issues, or another browser perhaps? Also double check for any typos for the email/password, just in case.
12-20-2022 02:35 PM
@new95908 try again to login My Account using Incognito mode and see if it works
or if possible, try on a desktop computer if you have been tying on the phone
If none of those work, then please open ticket with PM support using chatbot:
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there