Can not connect to 5G

[Lisong]

Hi, 

I subscript  5G  plan and effective today,  but after this switch, I can not get connect to internet. 

no net work connection now.

Could you please provide a help.

[will13am]

@Lisong , this thread might help to sort things out about plan speed vs network connectivity.

https://productioncommunity.publicmobile.ca/t5/Get-Support/5G-4G-3G-network-vs-5G-4G-3G-speed-plan/t...

[Lisong]

Thank you very much. I follow your instruction and rebooting phone, It works now.

[Dunkman]

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@Lisong wrote:

if this 5G network do not work for me, Can I switch back to previous plan.

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@Lisong 

You should not need to switch plans.  With 5G plan, you can still connect to LTE network and still have higher data speeds. Is your data connection on Auto,  5G or LTE?

Here is some more information on the 5G network:

https://www.publicmobile.ca/en/ab/get-help/articles/speed-tiers

You should still get higher data speeds with a 5G plan on the LTE connection. 

[Lisong]

if this 5G network do not work for me, Can I switch back to previous plan.

[Dunkman]

@Lisong 

Is talk and text working fine?

Maybe try rebooting phone.  Network reset of phone (this will erase Wifi passwords)

[Lisong]

Just upgrade to newer plan

[hairbag1]

@Lisong 

new activation or did you just upgrade to newer plan ?