Can make and receive calls after porting number but cannot receive and send text messages

[Padrinho]

My phone number was ported from Freedom mobile on April 10, 2024.  I can receive and make calls fine on my ported number, but I am unable to send or receive texts.  Also every time I attempt to login into my Public mobile account, it appears that the 6-digit code for verification is trying to use the old cell number assigned to me instead of my ported number.

[Padrinho]

Thank you for everyone's replies.  I was able to get this issue solved with the assistance of the CS Agents.  

Cheers.

[BorisBago]

I'm having the same issue... I opened a ticket with Customer Service last week Thursday, and still did not hear back.

Quite frustrating...

[hTideGnow · Accepted solution]

hi @Padrinho 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   But PM agent can help to fix it

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[softech]

@Padrinho 

PM has problem provisioning text capability for new activations.  

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there