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Can Receive MMS but not send

jadoiron
Great Neighbour / Super Voisin

Just within the last couple days, I've noticed that I can't text photos but can receive them. I checked my APN settings and still nothing!

 

Using a Samsung Galaxy S8+

7 REPLIES 7

Luddite
Oracle
Oracle

@jadoiron Are you trying to send files too large? https://productioncommunity.publicmobile.ca/t5/Discussions/MMS-size-limit/m-p/167760#M51289


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

geopublic
Mayor / Maire

@jadoiron wrote:

Just within the last couple days, I've noticed that I can't text photos but can receive them. I checked my APN settings and still nothing!

 

Using a Samsung Galaxy S8+


@jadoiron  Most probable cause is an incorrect APN setting. Can you post a screenshot of you current APN settings?

@jadoiron yea thats odd if those other suggestions dont work you may have to contact a moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

missorange
Town Hero / Héro de la Ville

Maybe try to reset your phone by clicking the lost your funtion, then click found the phone. if still not, may be send a private message to ask them to check.


@jadoiron wrote:


@RossN wrote:

@jadoiron  hi are you on the 10 dollar 50 outgoing texts? you may be out of them


No it's the $40 plan with lots of data and unlimited MMS / SMS messages.




Try turning your data off and back on and also airplane mode turn it on and off.  Not sure why it would suddenly stop for you.  Hopefully, someone will have more suggesions.

jadoiron
Great Neighbour / Super Voisin


@RossN wrote:

@jadoiron  hi are you on the 10 dollar 50 outgoing texts? you may be out of them


No it's the $40 plan with lots of data and unlimited MMS / SMS messages.



RossN
Mayor / Maire

@jadoiron  hi are you on the 10 dollar 50 outgoing texts? you may be out of them

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