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09-14-2021 12:12 PM - edited 01-06-2022 03:31 AM
I have been with PM for over a year with the $50 /month plan with 8.5GB Data. PM is now advertising the same plan for $50/month with 10.5 GB of Data. Can I log into my account and update my plan to increase the data, without any disruption to my existing service and/or payment schedule?
Thanks,
Solved! Go to Solution.
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09-14-2021 11:04 PM
YES all the way! 😁
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09-14-2021 03:15 PM
Simply schedule a change plan on next renewal and you will be upgraded automatically. The increase in plan data for your current plan is the closest you will get to a data bonus as an existing customer. You haven't missed out on the 2GBBONUS as this was a promotion for new activations only. Be sure to check in December to see if pm keeps up the tradition of offering the "more the merrier" campaign of free data and long distance add on gifts to all of its customers.
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09-14-2021 03:00 PM
You are able to increase the data by upgrading on next payment but I would confirm what kind of data speed you have on your current plan. I believe the new plans now only offer 3G speed so if you currently have 4G, that's something you'll have to consider.
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09-14-2021 02:46 PM
@Rachclarke444 wrote:No, and I just missed the 2BG of Bonus data. Do you know of any promos?
when you Activated you line at online or in store,
if you did online and missed your promo you have to Contact Customer Support Agent by CS_Agent , Explain your issue they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
- you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
- You’ll need to be logged in to your Community account for the link to work.
- please include in your message,
- your account number,
- your phone number,
- your account 4 digit pin,
- your Email address,
- Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)
Good Luck....
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09-14-2021 02:40 PM
No, and I just missed the 2BG of Bonus data. Do you know of any promos?
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09-14-2021 12:59 PM
You can change your plan at anytime but if you make an immediate change then you would lose any unused minutes, texts, or data. It is recommended to make a change at next renewal.
https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan
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09-14-2021 12:35 PM
Yes, you can.
Log in into your account and select plan change at NEXT renewal so you do not lose anything (data) from current plan.
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09-14-2021 12:28 PM - edited 09-14-2021 11:59 PM
Yes. But if you do now....you reset your payment date and loose some $. If you select to change on renewal date, you don't loose any $.
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09-14-2021 12:23 PM - edited 09-14-2021 12:24 PM
@Rachclarke444 : How about a nice simple...yes. Choose the option to change on next renewal. Did you sign up with any promo?
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09-14-2021 12:22 PM
Here How Change Your Plan online,
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that Here link.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
- If you choose to change your plan on your next plan renewal date, the amount owed will be automatically updated.
- If you have AutoPay set up, the amount of your new plan will be charged on your payment due date.
- You can cancel a future-dated plan change at any time by clicking on the ‘Plans and Add-Ons’ tab and selecting ‘Cancel Order’.
- Any earned Rewards will be applied on your next renewal after the plan change.
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
- There must be enough funds in your account to cover the full amount of the new plan.
- A new payment cycle starts when you activate your new plan.
- Your plan will not be prorated, which means that any days remaining in your current payment
- Any earned Rewards will be applied on your next renewal after the plan change.
- If your account is suspended – changing your plan is a 2-step process, so be sure to complete both steps or you may be left with partial or no service. Step 1 initiates the change, and step 2 reactivates your account via making a payment (if necessary).
- Make sure to review your details carefully before changing your plan - Once you click “Yes, change my plan”, all features from your current plan will be lost and the plan change will be completed, even if you do not make a payment in the second step.
- Top up your account with sufficient funds to reactivate your service - Since we are a prepaid service, you need to have the funds available for the plan change to fully take effect. If you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service. We have introduced several warnings to ensure you don’t leave the page without topping up, but figured we should mention it here as well. Note: If you have sufficient funds to cover your new plan,you won’t be taken to the payment menu.
What will happen if my payment wasn’t completed?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here link.