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Can I recover my lost voicemails in Febuary?

fay33
Great Neighbour / Super Voisin

@CS_AgentI saved them and the saving expired after 10 days. I really need them for important reasons. 

7 REPLIES 7

DennyCrane
Mayor / Maire

Going forward I think (?) you can save it again when it's close to expiring. At least I used to be able to with Telus years ago. But no, if it expired in February it's gone, unfortunately. 

@fay33  We are just customers like you trying to help , you can try support and hope for the best , I’ll cross my fingers right now for you . Good luck 

  • while your already here and logged in the community

 

  • you can send a private message   To CS_Agents by clicking >>>>>>>>here.

 

 

hi @fay33 I heard unless it is legal matters

I doubt it, but message agent to confirm 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

fay33
Great Neighbour / Super Voisin

are there any exceptions? I really need it for some serious reasons

softech
Oracle
Oracle

@fay33 Sorry, for privacy, PM really does not keep the voicemail recording once it is deleted by customers or over 10 days

hTideGnow
Mayor / Maire

Hi @fay33 , sorry you can't get it back after it expired

Handy1
Mayor / Maire

@fay33  I’m afraid not sorry 

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