Can I port the number from koodo which is previously pc mobile

[Maryjoe]

How do i do the porting online.The koodo bought the pc mobile but the account number is still pc mobile.Also i ordered a sim online and will reach my home in couple days.When I called the koodo to ask about porting they are too busy with low staffing so I need help.Please help me 

[darlicious]

@Maryjoe 

Indeed @will13am  and  @mimmo  are correct. Activate with a temporary number then contact the moderators to initiate the correct transfer of your number to your pm account.

[mimmo]

@will13am  suggested @Porting from Koodo/PC mobile you need to activate with a temporary number.  

,Then use Simon (the question mark on bottom of screen) to ask moderators to initialize the port.

I know this from experience.

[kselmak]

If you are postpaid you can port at activation, if you are prepaid you need to get temporary pm number, then request the port.

But I feel much more comfortable porting after the service is set up and working well, so I would highly advise you to get temporary number.

It doesn't matter where the number is from originally as long as it is where Telus has service, and koodo is Telus company just like pm if you could move it to Koodo you can get it to public mobile, as well.

Welcome to pm

[Naepalm]

@gpixel wow didnt even notice thanks, buddy. 

[will13am · Accepted solution]

@Maryjoe , this is the help article on number changes which includes porting.  

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

If I recall correctly, PC mobile porting has to be done through the moderator team.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

[gpixel]

@Maryjoe hi, yes you should be able to port your number

• make sure you have your account number and details from PC mobile

also sign up for this promo to save $10 for 6 months

https://www.publicmobile.ca/en/on/fs2020

@Naepalm congrats Model Citizen!

[Naepalm]

@Maryjoe 

11mins no responses weird....

Are you trying to port from public to koodo?

edit:

Am I missing something here...lol 

@Maryjoe if you are trying to switch to KOODO this is the wrong forum to be asking these questions. If you are trying to switch to public mobile follow @will13am or @gpixel  instructions