Can I extend my account by 1 day?

[jacquelinedara]

I’m waiting for my new phone to come in the mail tomorrow evening at the latest. The thing is my billing period ends tomorrow so I’m not sure if I’ll have an active account to be able to port my number. I just need a bit more time so I can successfully transfer my number to my new phone but I can’t predict when exactly it will arrive. I also think it’s a waste to have to pay for an entire month just to be able to transfer it not even a day later…. Is there any way to get some slack here?

[darlicious]

@jacquelinedara 

Are you getting a new phone on a tab? Koodo has some sneaky little loopholes that get them out of some of the WCC regulations on contracts. Ask for a physical copy of your tab "contract"and read the small print carefully and compare the "contract to your CIS (Critical Information Summary) and make sure they match info and that the CIS explains the legalese of the tab contract well.

You have 14 days to change your mind without penalty so I would wait to port your number in til at least after that date just in case. That way if you do change your mind you don't have to worry about porting your number out of koodo and you won't lose your rewards (now grandfathered with new points system being less attractive) and you can just pick up where you left off at pm.

If you self suspend your account tonight before midnight eastern by using the lost/stolen feature in your self serve account. This will allow you to continue to have active voicemail on your pm number while you decide when to port out. You can use a temporary number with koodo for the first 14 days and check your pm voicemail for anything important. 

After 14 days and you are happy with koodo you can contact customer support to authorize your port. Remove the lost/stolen status of your account by resuming service. (This won't charge your card on file.) But will allow you to port out but remove autopay before you authorize the port because once you port out your account is immediately cancelled and closed and you can no longer access it. There is no prorating or refunds of account balances.

Enjoy your new phone and service! But if you don't then you have a no penalty exit strategy.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[esjliv]

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@jacquelinedara wrote:

Thank you so much! It is with Koodo that I’ll be porting so that’s great news. Appreciate your other solutions as well 🙂 

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@jacquelinedara  - if you are moving to Koodo, you may want to submit a ticket with CSA to let them know your intentions and that there will be no issues once your Public Mobile account is suspended.

CSA contact methods: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

I see your Community account was created June 2020. So, you are in the old rewards program here, and nearly 2 years loyalty.

So, Koodo has an offer that was attractive to leave?

[esjliv]

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@jacquelinedara wrote:

Yeah I figured as much, no I am switching providers. Do you know if my service will cut off tomorrow or the next day? (My billing date is tomorrow)

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@jacquelinedara - if your "Payment Due Before: " is tomorrow.

Then if you do not have enough funds in your account by tomorrow or have Autopay enabled (with a valid card), your account will go into Suspended status. You will not be able to port it out in that status.

But you can let it go Suspended. If you don't mind losing services, that is.

You have 90 days to reactivate it before you lose the number and account. But, again, you will need to make a payment and re-activate it to port it out.

[jacquelinedara]

Thank you so much! It is with Koodo that I’ll be porting so that’s great news. Appreciate your other solutions as well 🙂 

[jacquelinedara]

Yeah I figured as much, no I am switching providers. Do you know if my service will cut off tomorrow or the next day? (My billing date is tomorrow)

[Yummy]

Schedule plan change to lowest plan. It will cost you max $15 with way less headache. Then you have plenty of time to port and fix any potential port issues.

[esjliv]

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@jacquelinedara wrote:

I’m waiting for my new phone to come in the mail tomorrow evening at the latest. The thing is my billing period ends tomorrow so I’m not sure if I’ll have an active account to be able to port my number. I just need a bit more time so I can successfully transfer my number to my new phone but I can’t predict when exactly it will arrive. I also think it’s a waste to have to pay for an entire month just to be able to transfer it not even a day later…. Is there any way to get some slack here?

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@jacquelinedara  - Your Public Mobile plan renews tomorrow, is that right? That is cutting it a bit close.

Even if you could obtain/borrow another phone to do the port, you likely should be activating the SIM now and port during activation. You never know what hiccups could happen.

You can schedule a plan change it to the $15 plan now (if you are on a higher plan right now) and then you will have another 30 days to port out. 

[HALIMACS]

@jacquelinedara 

One thought (maybe easiest) would be to borrow someone’s device to complete the port of service. You only need to borrow a device long enough to complete the port, then you can remove SIM from their device.

Then when yours comes in, just put the SIM card in your new device.

 Then you’re good to go!

[darlicious · Accepted solution]

@jacquelinedara 

Are you porting out of pm? If it's to koodo or telus then it doesn't have to be active you will just have to contact customer support to authorize the port. Any other provider you have to have an active account. You can schedule a change plan on next renewal  (tonight's) to the $15 plan if you are on a more expensive plan. You can also delay activating/starting your plan with the other provider until you have a few days left in the new 30 day cycle. If your other plan with the new provider has already started then you can port in your number now before you get the new phone......or do you not have the pm sim card to reply YES to the text?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[HALIMACS]

No, @jacquelinedara , they won’t do this.

[softech]

@jacquelinedara   There is no one day extension.

but are you in PM now?  you are getting a new phone and will use that new phone on PM?  if so, there is no "porting" going through here.  You just need to remove your SIM from your old phone and put it into the new phone and then up and running.  

You are only "porting" if you are changing provider, from PM to some others (like Rogers, Fido, Bell, etc)  or from some others to PM