Calls

[Deb_ocb]

Am being told by callers that when calling it goes straight to voicemail and it doesn’t ring on my end

[Deb_ocb]

thanks

[softech · Accepted solution]

@Deb_ocb 

did you port your number earlier?  if you did, when was it?

Add: I sent you the number again

[Abheer]

@Deb_ocb 
I will send it to you the porting department phone number, you can confirm if your port went through or not.
It should be here

[Deb_ocb]

Yes I did and all was fine until today

[Deb_ocb]

Do you have a phone number for solutions? Someone said that you had given it to me, but I don’t see it in your reply. Thanks for all your help, appreciate it

[Phil_Adelphus]

@Deb_ocb   You said in another thread that texts are not working too, sounds like the port might have had a problem.  I think @softech has messaged you the number to call for that

[Deb_ocb]

Yes, checked that thanx

[Abheer]

This may sound like a stupid question but are you sure you don't have do not disturb on? If not, try what @softech has suggested.

[Deb_ocb]

Yes I did, but that was over 1 week ago and have not had problems until today

[Abheer]

Can you let us know if you ported from a previous carrier?

[Deb_ocb]

Everything was working fine until today 

[Deb_ocb]

Yes, it was all working fine until today.

[Phil_Adelphus]

@Deb_ocb   Are you a new customer that ported in from another carrier, or an existing customer?  If an iPhone have you checked that the silent button on the side has not accidentally been turned on?

[softech]

@Deb_ocb 

did you just join PM and requested porting your number into PM ? 

If you are porting your number, did you reply a text to your old provider and reply YES within 90 mins?  If you miss that, the porting was not completed and hence you are not receiving incoming calls.  There is a number you can call to talk to live support and re-trigger the process.  I will message you the number, please check your Community inbox, envelope icon on top right

if you are not new to PM, incoming calls and text were working fine before and just not working now, try to :

• reboot your phone once.  
• reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
• change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
• Try to click Reset all networks and see if it helps (please note it will also delete your saved Wifi connections, but you can easily add them back later)
• if you have another phone, put your sim card in that other phone and test
• use your phone in another area, it could be a local network issue