11-14-2023 07:45 PM
I set this plan to switch on my next bill cycle. but nothing showing?? to the $34/20gb 5g plan.
Any idea?
11-14-2023 07:56 PM - edited 11-14-2023 07:57 PM
Hi @mixxingh87
Don't worry just yet. It's a cache issue when you use your browser. Go to the phone app. When you open the app, bottom plus symbol and open subscriptions. You will see your current and upcoming. I helped my coworker today switch to that plan and it showed under that his new upcoming plan. Let us know that worked.
11-14-2023 07:52 PM - edited 11-14-2023 07:54 PM
Hi, it is app glitch. You can log in to desktop, then go to "Subscriptions and Add-Ons" and then it should be there.
EDIT: I can now also see it when I click the + button on the app (bottom left) and scroll down.