CUSTOMER RETENTION

[Synthetichustle]

I’ve been billed 5 times which is mad I can’t pay rent now and there’s no history legit enough to provide the bank and bank says you guys got the money but I can’t even get support

[dust2dust]

@Rict- Then you won't be retained as that is not in the cards here. There have been many calls for in-between plans for more than the 1gb but less than the 20gb. The company doesn't seem interested after it removed all their single-digit gb plans.
The limited data is a serious sucking decision they made. And here you are. Likely leaving. They don't seem interested in keeping low usage customers and are only keeping the low-cost plans by regulation.

[softech]

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@Rict wrote:

ATTN: Customer Support / RETENTION: I'm posting here because the initial support chat said to contact Customer  Support here. ??? I originally signed with PM because i was able to manage my data addons. I rarely use more than 1 G in a cycle but occasionally run a little over. Prior to July I was able to manage it by by a 1 G addon which would carry over across billing cycles. Now the addon expires after 30 days. If I cant get a plan for under 30.00 with  2-5 G then I will switch back to Rogers

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@Rict 

to engage support, you actually need to message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

But at the model, there is only a $25 for 1GB and then the $39 for 20GB.  There is no plan around $30 at the moment

[Rict]

ATTN: Customer Support / RETENTION: I'm posting here because the initial support chat said to contact Customer  Support here. ??? I originally signed with PM because i was able to manage my data addons. I rarely use more than 1 G in a cycle but occasionally run a little over. Prior to July I was able to manage it by by a 1 G addon which would carry over across billing cycles. Now the addon expires after 30 days. If I cant get a plan for under 30.00 with  2-5 G then I will switch back to Rogers

[Synthetichustle]

Signing up this hapoened

[softech]

@Synthetichustle   no worry, this is something PM can easily reverse.  Open a ticket by message, check the inbox for their reply and work with them

[Synthetichustle]

No just the signing up and porting of my number and it glitched and charged me 5 times my banks says it’s settled I need to get a hold of public now and I only have the receipt and the purchase I expected except the charge happened literally 5 times all at once same time everything it’s weird especially since the receipt I only got one and then the statement has all 5 separate but exactly the same identical 

[softech]

@Synthetichustle   did you make a manual renewal payment or you let Pre-Authorized payments to take care of it?

Another thing, did you try to make any plan change earlier?

[Synthetichustle]

Ty

[Handy1 · Accepted solution]

@Synthetichustle  Please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<