Speak to a customer support agent

[Nora7]

I'm trying to speak with a customer support agent. How can I reach one? 

[hairbag1]

@Nora7 

Public Mobile doesn't have traditional call-in support...everything is done on line. First off..let us know the nature of your concern and we can either help fix it or direct you to the right place.

[Dunkman]

@Nora7 

No call centre with Public mobile or live chat feature.  You will need to contact customer service agent via ticketing system.  CSA usually will take a few hours to respond to your question. 

Is there a specific question you have?  Community forum members are customers like yourself.  We often can offer advice and troubleshoot issues without the need for CSA intervention. 

[Chalupa_Batman]

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@Nora7 wrote:

I'm trying to speak with a customer support agent. How can I reach one? 

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Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

What issues are you having? Maybe the community can help?