CS not responding to new subscriber I am helping

[galenthurber]

I also requested CS contact the new subscriber, instead CS CHANGED my login email to the new subscriber's email. WTAF!

do better

[galenthurber]

#twilightzone

to recap

My phone SIM has been activated by PM, I do not want it deactivated, nor anyones phone deactivated

I do not want my account changed, I do not want my signup email changed, I do not want my plan changed

I want CS to help a new subscribed via email, this is not rocket surgery FFS

[galenthurber]

I have contacted CS, they changed my login, not what I wanted. I asked CS to contact the new user via email

The new user CAN NOT create a ticket or contact CS because they CAN NOT get an access code nor get logged in, blocked by easysafe.

[galenthurber]

yes.

My phone is already activated, I dont need activation, I am helping someone

[hTideGnow]

HI @galenthurber 

is that about the activation you posted 5 days ago?  

But they changed your login email and you can activate?  did they change it to another email you own?  if so, what is the issue?

[Handy1]

@galenthurber  You will need to get the new subscriber to private message CS Agents to change their email . You can’t really do it for somone else account . And when talking to them I can only think you must have verified your own account for them to be able to make that change . I would try and contact them again about your own account to fix properly