Can't Complete Activation

[Alegria]

I'm using the eSIM and am using the PM app and get to activation, step 5 to enter an alternative number and it won't let me enter it.  I can make calls from my mobile and phone the number, so the transfer has worked.

I contacted support and the person helping me stopped responding to me in the chat after I private messaged what happened.

[Alegria]

I'm trying to troubleshoot with the CS Agent but they aren't very helpful.  

[BKNS27]

@Alegria 

Try rebooting your phone by powering off the phone then back on and see if that worked. If not then you need the assistance from a CS_Agent.

[hTideGnow]

HI @Alegria 

support won't stop helping, just they don't reply as fast as we like.  Please reply support agent's message again now and ask for update.  They will response within 2 to 4 hours

[Handy1]

@Alegria  Just keep an eye on your community inbox and the agent should reply again sometimes it takes a bit of back and forth communication and not always instant between messages