account access

[B_Pick]

I need to link an existing account to an new email address as the old one was lost. The new address and password have been created but account (phone number) details are not linked to it.

[BKNS27]

@B_Pick 

Your email is only used for PM to send you notifications.

The 2FA code will be texted to your number to access your account.

[hTideGnow]

hi @B_Pick 

the email is just a login ID to Public Mobile.   You can in fact still login PM My Accountusing your old email address if you know the password.  after you logged in, go to Profile, click Manage EverSafe ID and update the email address

if you really cannot login, or need PM support agent to help,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage