@CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

[Christian002]

I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

[hTideGnow]

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@Christian002 wrote:

How do a do that, can i edit an old post?

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HI @Christian002 

you can go back to the post, click the down arrow on the top right and Edit Reply and then you can remove it

update: An Oracle has removed both numbers for you already

[Christian002]

How do a do that, can i edit an old post?

[LitlLdy]

@Christian002 , for your own privacy & security please remove the phone numbers from your message. This is an open/public forum so it is advised not to post any private information here!

[Christian002]

Thanks for your help!!

[BKNS27]

@Christian002 

Contact a CS_Agent to investigate your overcharge.

Also, check with your sons if they replied the text with YES because their data has run out.

If you replied to the text…this could be the reason for the extra charge.

To stop future charges when your sons get the text again. Reply to the text with STOP.

A CS_Agent can be reach by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Also, DON’T reverse charge on your CC or you will be Blacklisted and will need to pay their monthly bills with vouchers for one year before you can be back on AutoPay.

[Handy1]

@Christian002  No sorry no live support they should reply with in the hour just keep an eye on your community in box for their response or you can use this link to the community in box also 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Christian002]

Ok, thanks, i just sent a message to CS_Agents.  I wish there was a number i could call.

Thanks!

[Christian002]

I tried creating a ticket but am getting an error message each time.  I have 2 accounts, for numbers: (###) ###-#### and (###) ###-#### (my 2 sons).  I got charged for both accounts this month but also got charged a 3rd time for $34.50.  Should I call my MC?

[Yummy]

What do you mean - by mistake? Charge could be pending. Are you PM customer?

If you still have issue with your payment create a ticket or send a direct note to agent.

PM agents do not reply on requests posted in Community.

[Handy1]

@Christian002  This is a forum full of customers like you . Is this charge just pending by any chance ? Is so it should fall off . If you need support you have to private message them 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437