@CS_Agent downloading receipts older than 180 days

[JL613]

Hi, I need to access my receipts for all of 2022.  Unfortunately, i can't download ones that are older than 180 days.  PLEASE HELP!! thanks

[pmbc]

@JL613 You can go back 12 months yourself.  Go to payments, payment history link and change the filter.  You can select back to Jun 2022 to get receipts for Jun - Dec 2022.  For Jan -May 2022 you'll need to contact CS Agent and ask them if they can provide those to you.

You can contact them here, 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @JL613 yes, download is here but not too old the receipt

please submit ticket with agent at:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

@JL613    Did you select 12 months filter option?  It's available as I tested it a little while ago.  Use incognito/private mode on browser first too.

[Handy1]

@JL613  Have to ask support 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.