Thanks everyone for your help and suggestions. I delved deeper in incognito mode which I already had open, but my pending plan request didn't show up in my account or my payment section.
I went ahead and messaged a CS_Agent. As advised I'm not holding my breath, but I am guardedly hopeful. At least they should be able to let me know one way or the other.
Meanwhile I'll keep an eye out for a plan for existing customers that suits my needs, hopefully one that is an even better fit.
Thanks again! 👍
