So I PM'd them on Monday... still no response.
I guess they don't care about customers that have ported out, but are still being billed.
This is one of the downfalls of message board assistance only.
@PoweredByPho, it definitely does not have to be this way. Back when I joined, moderator team response time was around 2-3 hours, sometimes even faster. I can't fathom how or why the decision makers have allowed the support level to degrade to what we are seeing today.