Billed twice, double billing

[Devcon]

I need to talk to a moderator as I had a double billing. My plan renewed on April 02 2023 and another on on April 17 2024. April 17th is my proper billing date. 

[hTideGnow]

HI@Devcon   the April 02, how much was it?

you sure you didn't buy addon?

check the payment page first

if you need PM agent help, submit a ticket at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[pmva · Accepted solution]

@Devcon Keep in mind PM billing is every 30 days so the date will not be the exact same date every month.  If you have questions about double bill though check with the CS Agent.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent