@Joycesun usually SIM card are non-refundable. However, with your situation, i think support likely can do something
Please open ticket with them by messaging them the order numbers:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
