Authorization without credit card present

[Valera7368]

Good morning, I would like to request a refund. 

I was charged 28.75$ automatically but I did not set up any automatic top ups .

I removed all plans because I am not in Canada now .

My account details:

xxxxxxxxxxx@xxxxxxxxxxxx

+1xxxxxxxxxxxxxxx

Thank you 

[Valera7368]

Ok thank you 

[Valera7368]

Thank you for your reply. I have already submitted ticket 3 times . Could it be simplier because the website doesn't work well. 

It's very often when I cannot login to my account.

Thank you 

[softech]

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@Valera7368 wrote:

Good morning, I would like to request a refund. 

I was charged 28.75$ automatically but I did not set up any automatic top ups . I logged in to my account and I made sure that AUTOPAY is off .  So it could be some mistake. 

 I am requesting my money back because I don't use Publicmobile anymore.

Thank you 

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@Valera7368   this is just a Community forum and we are all just customers trying to help

Please open a formal ticket using Chatbot following the steps from my post above

[Valera7368]

Good morning, I would like to request a refund. 

I was charged 28.75$ automatically but I did not set up any automatic top ups . I logged in to my account and I made sure that AUTOPAY is off .  So it could be some mistake. 

 I am requesting my money back because I don't use Publicmobile anymore.

Thank you 

[softech · Accepted solution]

@Valera7368   PM is a prepaid provider and usually do not provide refund.

Understand you see the pre-authorized payment already disabled but you see PM still charged you.  

Best is to open ticket with PM Support and discuss with that about the problem.  Also, if you are leaving PM , you might want to ask them to remove the credit card from the system as well 

Please open ticket with PM using the Chatbot method below:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Valera7368]

1) I imputed the card manually always . I suspect it could be saved by mistake because the website doesn't work well (maybe) .

2) I didn't top up the account for the next month because I don't use Publicmobile anymore.

 I request my money back . Thank you.

[Valera7368]

Thank you for your reply.

AUTO PAY has never been abled .

I have just checked and it's OFF .

I don't use Publicmobile anymore so I would like to get money back .

Thank you 

[Tsawwassen]

I suspect that you had registered one of your credit cards and authorized auto pay.  Suggest that you login to your obviously active account and disable AUTO PAY and afterwards open a ticket with PM Customer service explaining the situation. I have no doubt that CS will help you resolve your situation.

[HALIMACS]

@Valera7368 

A couple of questions:

1)  How did public mobile access your credit card to charge that amount if you didn't register automatic payment?

2)  How exactly did you "remove all plans"?

[BKNS27]

@Valera7368 

This is a Public Community forum with members like you trying to help with answering other members question.

So please remove your personal information by clicking on the reverse V in the circle or you will get a lot of spam emails and calls.

To remove AutoPay, login to your account and disable AutoPay in the Payment section.

If you suspend payment for more than 90 days, your account will be closed, SIM will be unusable and your number will be lost.

Another option is to switch to the $15 plan so you can keep everything. 
Unfortunately, PM is a prepaid plan so no refunds but the overpayment will remain a credit in your account. If you switch to the $15 plan, the $28.75 will cover 1.6 payments.

You can try to request for a refund but no guarantee from a CS_Agent but it may take up to 30 days to process which will be your next payment period.