Asking for PUK

[kristinjanine1]

Hello

the eSIM is not working. I tried to download it with the email and it says it’s not valid. It worked yesterday. And now it’s asking me for PUK. I can’t access any text or calls. Help pls!

[kristinjanine1]

Thanks it's working now to msg them 

[Sansan]

Once you click on the link, it opens to a message centre. You just have to type and press send

[hairbag1]

---

@kristinjanine1 wrote:

It switched to public mobile yesterday and now it's all blocked out . And I can't get ahold of anyone to help. I can't receive or make any calls or text. 

---

If it's locked to previous network, you need to get ahold of them to provide unlock code. Where did you last use the cellphone ?

[softech]

@kristinjanine1 

if you use this message link to open ticket with PM support, it will work

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

and what was the exact error message??

[kristinjanine1]

It switched to public mobile yesterday and now it's all blocked out . And I can't get ahold of anyone to help. I can't receive or make any calls or text. 

[kristinjanine1]

It won't let me submit a ticket keeps doing error 

[hairbag1]

@kristinjanine1 

is the phone locked to previous network ? Have you used it with PM in the past ?

[Sansan]

You can message agents at the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437