10-31-2016 04:02 PM - edited 01-04-2022 01:10 PM
Hey Community,
If you have any issues when logging into your Self Serve account, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you.
Thanks,
Note: Please do not share any personal account information in your reply
Jeremy
11-14-2016 03:12 PM - edited 11-14-2016 03:13 PM
Mine just hangs after login waiting for selfserve.publicmobile.ca
Check that finally got it just very slow at the moment.
11-14-2016 02:28 PM - edited 11-14-2016 09:00 PM
I haven't been able to log into my self-serve account since yesterday evening, I'm getting the "Generic Error" page whenever I try.
Edit: Still not able to access self-serve. Yesterday was when I got my number ported and it stopped working shortly after. Seems like it's not working for a lot of people after porting numbers, is this linked at all? @Jeremy_M
11-14-2016 09:43 AM
@Shazia_K et al I haven't been able to get into Self Serve suddenly starting from the second day I was activated. I see this:
Generic Error
Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page.
No no matter what browser I try, computer vs phone, caches cleared, doesn't change the outcome.
Please help! I've been wanting to log in and change my plan for a while, and I don't want to be charged too much on my card!
11-14-2016 09:23 AM
Hey @Jeremy_M,
I am having issues. More info: http://productioncommunity.publicmobile.ca/t5/Self-Serve/Can-t-log-in-to-self-serve-Help/m-p/93400#U...
Case #: 0701-2996
Thanks
11-13-2016 10:46 PM
Hi. I have the same problem
Support request # 0448-8525. Password was reset but still can't login
11-08-2016 06:36 PM
11-07-2016 08:39 PM
I can't login and forgot password doesn't work. Been having this problem since I got my account activated.
Have a ticket in from last week, but never got any resolution on it.
Ticket: IN0000012663428
11-07-2016 03:34 PM
Look like I'm getting that generic login error too after the koodo port so I've private messaged you @Shazia_K because you are always so helpful!
11-07-2016 01:18 PM
I just replied to your private message 10 seconds ago! 😉
11-07-2016 01:18 PM
alright done and thx. now my login got disabled because i used the wrong password too many times. how can i get this fixed?
11-06-2016 03:22 PM
11-06-2016 03:19 PM
11-06-2016 03:16 PM
11-06-2016 03:09 PM - edited 11-07-2016 01:17 PM
my login got disabled because i used the wrong password too many times. how can i get this fixed?
11-06-2016 10:59 AM
I get the error
Generic Error
Oh no!
It looks like something went wrong, but don’t panic.
Every time I try to login. It's been doing that for days.
11-04-2016 09:06 PM
11-04-2016 02:40 PM
same issue here. except the part where my sim isn't activated but I called koodo and they said my phone number's been ported over already. >_>
not cool at all
11-04-2016 01:07 PM
11-04-2016 10:33 AM
It seems like many people seem to be having similar issues like mine so I'll get to the point. I cannot seem to access my self serve account even though I recieved an email saying the activation was complete. I've been charged but have no service, and I have no service with my old Koodo account either now so I'm unable to recieve calls and etc. When I try to do a password reset with the email I used to set up the account it get the error "Sorry, we’re unable to verify your email address." but that can't be right as I've recieved an email saying that the activation was successful. Even if I tried to make a new account the SIM is now obviously locked to and account I can't access. I would very much like to resolve this issue as quick as possible.
11-03-2016 05:06 PM
11-03-2016 02:00 PM
I sent you a PM 5 hours ago.
11-03-2016 09:09 AM
Hey @Kjrhuang,
I'm sorry to hear about this,
Don't worry, please send me a private message with your public mobile phone number and I will be glad to assist you with this.
Thanks.
Shazia
11-02-2016 10:22 PM
11-02-2016 05:56 PM - edited 11-02-2016 07:39 PM
[RESOLVED]
Hi there,
I went through the online activation process earlier today to activate my SIM and account, but after the second attempt it gave me the transaction summary with the error "Sorry your account activation request has failed. Please visit our online community for assistance." I can't log in or use the 'forgot your password' option(Sorry, we’re unable to verify your email address.). I also get stuck going through the online activation page again as the SIM card is now invalid.
Could any available mods please help?
Many thanks
11-02-2016 02:48 PM
Yes, just registered. I cannot log in to my account and the account does not recognize my email address. I also forgot my phone number so is there a way to retrieve?
i have a phone which can hold two sims so I have inserted both sims but only my previous existing SIMs work and I can't use my PM SIm to work?
Need help ASAP
11-02-2016 04:54 AM
Hi, I keep getting stuck on step 2. When I tried to get a new number, it wouldn't show the options for local calling area. Can someone please help? Thanks
11-01-2016 05:12 PM
Thanks, everything seems to be working presently. I will follow up the PM i sent with this information.
11-01-2016 05:09 PM
Hello @Jsauter
Did you use the same email for Public Mobile & Koodo/PC Mobile ?
If you sent one of us a message, please rest assured that we will get to it 🙂
Cheers,
Mary
11-01-2016 12:08 PM
I started receiving the Generic Error this morning on my work PC and my Public Mobile phone. I have emailed a mod, but I will post here too. Oddly enough it works on my home macbook.
I am able to get it to work on the other devices by switch to French mode.
I have tried clearing cache and making sure I was not on my company's domain to assure it wasn't an SSL issue. I have also tried using a connection on a VPN to get me a different IP with no luck.
Anyhow... please help! I will post my work around in another thread.
11-01-2016 03:10 AM