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Are you having issues logging into your Self Serve account?

Jeremy_M
Retraité / Retired
Retraité / Retired

Hey Community,

 

If you have any  issues when logging into your Self Serve account, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you.

 

Thanks,

 

Note: Please do not share any personal account information in your reply

 

Jeremy

73 REPLIES 73

Mary_M
Retraité / Retired
Retraité / Retired

Hello @Jsauter

 

Did you use the same email for Public Mobile & Koodo/PC Mobile ?

 

If you sent one of us a message, please rest assured that we will get to it 🙂

 

Cheers,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Jsauter
Great Citizen / Super Citoyen

I started receiving the Generic Error this morning on my work PC and my Public Mobile phone.  I have emailed a mod, but I will post here too.  Oddly enough it works on my home macbook.  

 

I am able to get it to work on the other devices by switch to French mode.

 

 

I have tried clearing cache and making sure I was not on my company's domain to assure it wasn't an SSL issue.  I have also tried using a connection on a VPN to get me a different IP with no luck.

 

Anyhow... please help!  I will post my work around in another thread.

ben10nnery
Great Citizen / Super Citoyen
"Generic error" here too.

Saray_O
Deputy Mayor / Adjoint au Maire

Hi @Raps68

 

I will send you a private message in a little while to explain the situation!

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Raps68
Good Citizen / Bon Citoyen
Can you help me ASAP .still can't call anyone

gosamburu
Good Citizen / Bon Citoyen

hi @Jeremy_M

 

My ticket number is:  #: IN0000012483917

 

I haven't been able to log into my self-serve account since July 30.  I've already been helped by Shazia as much as possible, and still to no avail.  Shazia had mentioned that it was fixed recently, but it appears that the account could only be logged in only 1 time since the fix, and with subsequent logins on any machine or browser, the generic error reappears.

 

Reference:  http://productioncommunity.publicmobile.ca/t5/Self-Serve/Re-I-d-Like-To-See-My-Account-Info-Now/td-p...

 

thanks

 

 

Raps68
Good Citizen / Bon Citoyen

I can't call anyone and account disabled .fix this please asap 

agaskin
Great Citizen / Super Citoyen

Ticket #: IN0000012666583

 

I am unable to login to self serve. I am getting the "Generic Error" message. I've attempted to:


Clear my cache
Use a different browser
Use a different computer
Forgot password function
Reregister

None of which have worked.

 

Update: This issue has been solved. Thankyou mods and tech support.

KCK
Good Citizen / Bon Citoyen

I activated last night and received a confirmation email regarding self serve account creation but I can't login. I'm also still waiting for my number to be ported from Rogers.

 

Thanks!

maggiema
Good Citizen / Bon Citoyen

I've tried since friday to log into my account and it doesn't work. I think that my number has ported to PM now, as my rogers sim no longer works. 

 

But I am unable to make phone calls, text or use data... it says that I need to log into my account and make changes... I've tried to log into the account but it "fails"

 

Raps68
Good Citizen / Bon Citoyen

WHAT ? I can't call anyone and my account is disabled 

whats going on?

@Jeremy_M If these aren't "Featured" they will soon disappear from the landing page. Remember only 5 recent topics allowed. Robot LOL ©


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Raps68
Good Citizen / Bon Citoyen

Hello my account is disabled and can't call any one from my phone.

 

phone number :****

email:******

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