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Are you having issues logging into your Self Serve account?

Jeremy_M
Retraité / Retired
Retraité / Retired

Hey Community,

 

If you have any  issues when logging into your Self Serve account, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you.

 

Thanks,

 

Note: Please do not share any personal account information in your reply

 

Jeremy

73 REPLIES 73

Hyuna
Good Citizen / Bon Citoyen

Hi,

I just activated and trying to log back in to port phone # over from koodo.

 

But, system doesn't let me log in. It doesn't even recognize my email address when

I tried to reset password(thought I messed up with password)

 

- I have no talk

- I have no text

- I have no data

 

even though PM charged my credit card for currently on-going promotion.

 

 

Can someone help?

ma3xxx
Good Citizen / Bon Citoyen

@Shazia_K...help....i can't log in to the self serve. I am getting the generic error page.

Qyrus
Great Neighbour / Super Voisin

Hello all,

 

I'm looking for some help regarding my account. I just successfully ported my number over from Telus and have everything setup and running perfectly. I'm just having a problem logging into my self-serve account, I am always met with a Generic Error page. I have tried resetting my password but I get the same result. Can a mod look into this for me and help me resolve the issue?

 

Thanks

 

EDIT: I was able to log in after a few hours so all good here. Thanks.

canucks4life
Town Hero / Héro de la Ville

Mine just hangs after login waiting for selfserve.publicmobile.ca

 

Check that finally got it just very slow at the moment.

sacari
Good Citizen / Bon Citoyen

I haven't been able to log into my self-serve account since yesterday evening, I'm getting the "Generic Error" page whenever I try.

 

Edit: Still not able to access self-serve. Yesterday was when I got my number ported and it stopped working shortly after. Seems like it's not working for a lot of people after porting numbers, is this linked at all? @Jeremy_M

ben10nnery
Great Citizen / Super Citoyen

@Shazia_K et al I haven't been able to get into Self Serve suddenly starting from the second day I was activated. I see this:

 

Generic Error
Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

 

No no matter what browser I try, computer vs phone, caches cleared, doesn't change the outcome. 

 

Please help! I've been wanting to log in and change my plan for a while, and I don't want to be charged too much on my card!

caueguerra
Good Citizen / Bon Citoyen

allab49
Great Neighbour / Super Voisin

Hi. I have the same problem

Support request # 0448-8525. Password was reset but still can't login

ptckng
Good Citizen / Bon Citoyen

@svm @Shazia_K I am having that error as well. 

 

I was a bit skeptical about online only customer service, but it's gone well so far!

AJBurns
Great Neighbour / Super Voisin

I can't login and forgot password doesn't work. Been having this problem since I got my account activated.

Have a ticket in from last week, but never got any resolution on it.

Ticket: IN0000012663428

svm
Great Neighbour / Super Voisin

 Look like I'm getting that generic login error too after the koodo port Smiley Sad so I've private messaged you @Shazia_K because you are always so helpful! Smiley Happy

@highflying10

 

I just replied to your private message 10 seconds ago! 😉

 

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

highflying10
Good Citizen / Bon Citoyen

alright done and thx. now my login got disabled because i used the wrong password too many times. how can i get this fixed?

Raven_Jet
Model Citizen / Citoyen Modèle
If you are using mobile mode get out of it and in that message you want to edit. You need to click on the option link at the right corner. Then press edit message.

highflying10
Good Citizen / Bon Citoyen
how do i edit my post?

Raven_Jet
Model Citizen / Citoyen Modèle
@highflying10 don't post your personal info in the forum. It is a public forum.

highflying10
Good Citizen / Bon Citoyen

my login got disabled because i used the wrong password too many times. how can i get this fixed?

JordanP
Great Neighbour / Super Voisin

I get the error

 

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

 

Every time I try to login.  It's been doing that for days.

ka-zu-ki
Good Citizen / Bon Citoyen
I have this same issue and I would like it resolved asap.

ka-zu-ki
Good Citizen / Bon Citoyen

same issue here. except the part where my sim isn't activated but I called koodo and they said my phone number's been ported over already. >_>

 

not cool at all

DCISoulfire
Great Neighbour / Super Voisin
Oh man that sucks, I should count my lucky stars that my old Rogers SIM is still working...

SHF1989
Good Citizen / Bon Citoyen

It seems like many people seem to be having similar issues like mine so I'll get to the point. I cannot seem to access my self serve account even though I recieved an email saying the activation was complete. I've been charged but have no service, and I have no service with my old Koodo account either now so I'm unable to recieve calls and etc. When I try to do a password reset with the email I used to set up the account it get the error "Sorry, we’re unable to verify your email address." but that can't be right as I've recieved an email saying that the activation was successful. Even if I tried to make a new account the SIM is now obviously locked to and account I can't access. I would very much like to resolve this issue as quick as possible.

DCISoulfire
Great Neighbour / Super Voisin
Hello,

On signup i recevied an error at the payments section, so i started again and now it says my SIM is invalid, I also cannot login to or create an account with my email address. The sim appears to be activated I think as it gets a full signal, but I can not get data or anything.

Please let me know if there are any solutions to this.
Thanks!

Kjrhuang
Great Neighbour / Super Voisin

I sent you a PM 5 hours ago. 

Shazia_K
Retraité / Retired
Retraité / Retired

Hey @Kjrhuang

 

I'm sorry to hear about this, 

 

Don't worry, please send me a private message with your public mobile phone number and I will be glad to assist you with this. 

 

Thanks. 

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Kjrhuang
Great Neighbour / Super Voisin
I am having trouble signing in as well. I tried to reset my password but for some reason its not recognizing my email.

harobi
Great Neighbour / Super Voisin

[RESOLVED]

 

Hi there,

I went through the online activation process earlier today to activate my SIM and account, but after the second attempt it gave me the transaction summary with the error "Sorry your account activation request has failed. Please visit our online community for assistance." I can't log in or use the 'forgot your password' option(Sorry, we’re unable to verify your email address.). I also get stuck going through the online activation page again as the SIM card is now invalid.

Could any available mods please help?

Many thanks

yubano
Great Neighbour / Super Voisin

Yes, just registered. I cannot log in to my account and the account does not recognize my email address. I also forgot my phone number so is there a way to retrieve?

i have  a phone which can hold two sims so I have inserted both sims but only my previous existing SIMs work and I can't use my PM SIm to work?

Need help ASAP

phone_067
Great Neighbour / Super Voisin

Hi, I keep getting stuck on step 2. When I tried to get a new number, it wouldn't show the options for local calling area. Can someone please help? Thanks

Jsauter
Great Citizen / Super Citoyen

Thanks, everything seems to be working presently.  I will follow up the PM i sent with this information.

 

 

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