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App will not open up link to anything under the accounts tab

Great Neighbour / Super Voisin

I need to purchase a new sim or even transfer an ease him but when I try to select these items in the app they will not open and it tells me that there's an error



I have trouble accessing the Purchase Sim card page on the app too.  If you need to buy esimz you have no other choice, but I think support can help and send you the eSIM QR code.  

Please open ticket with PM support:

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Great Neighbour / Super Voisin

The problem is with the app

Great Neighbour / Super Voisin

I've already done that

Great Neighbour / Super Voisin

Because it's an esim not a physical Sim and I know how to transfer it to the phone but the app from public mobile will not open any of the links as in if I push or touch purchase sim it tells me there's an error if I touch change sim there's an error

Mayor / Maire

@Kimoakdale  Just wondering, why do you need a new sim?  If you have a new phone you can just take the physical sim out of the old one and put it in the new one.

Mayor / Maire


it happens sometimes to me too

try to uninstall the app and reinstall and hope that helps

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