a month ago
- last edited
a month ago
by
computergeek541
I need to purchase a new sim or even transfer an ease him but when I try to select these items in the app they will not open and it tells me that there's an error
a month ago
I have trouble accessing the Purchase Sim card page on the app too. If you need to buy esimz you have no other choice, but I think support can help and send you the eSIM QR code.
Please open ticket with PM support:
a month ago
The problem is with the app
a month ago
I've already done that
a month ago
Because it's an esim not a physical Sim and I know how to transfer it to the phone but the app from public mobile will not open any of the links as in if I push or touch purchase sim it tells me there's an error if I touch change sim there's an error
a month ago
@Kimoakdale Just wondering, why do you need a new sim? If you have a new phone you can just take the physical sim out of the old one and put it in the new one.
a month ago - last edited a month ago
it happens sometimes to me too
try to uninstall the app and reinstall and hope that helps