10-07-2022 04:05 PM
This afternoon my phone starting saying there is no internet connection. I've restarted, turned airplane mode on and off, wifi on and off, any other suggesitions? I've only used ~4 of my 20 GB.
Thanks!
Solved! Go to Solution.
10-07-2022 05:13 PM
Looks like they fixed it just now. Cheers
10-07-2022 05:03 PM
@jackiegreen wrote:I’m pretty sure it’s Telus’s problem. As what I mentioned before, I have Koodo and PM, both are not able to access the internet.
Other posts are popping out about outages in ON too @jackiegreen . Hopefully, this is all temporary and fixed soon. If anyone submits a ticket to CSA, please share what they say, if you'd like.
10-07-2022 05:01 PM
@emjhay287 it look like a big area in GTA or even Ontario is having issue with Data 😞
10-07-2022 04:59 PM
im having this issue right now. i am in vaughan area
10-07-2022 04:55 PM
I’m pretty sure it’s Telus’s problem. As what I mentioned before, I have Koodo and PM, both are not able to access the internet.
10-07-2022 04:47 PM
Do you all have data left on your plan? If you have another device/desktop to use, check My Account to make sure. Ensure to click the little circle refresh button or log in through an incognito tab to see info.
Check for outages in your area:
https://www.telus.com/en/on/outages
If data remains and no outages reported, try your sim into another phone to see if data works.
Perhaps the devices have data limiters on, which stops data usage on a device level.
Otherwise, submit a ticket with CSA to see what is up.
10-07-2022 04:41 PM
Yes, I tried. I saw someone reported the internet issue in the Koodo community.
10-07-2022 04:39 PM
10-07-2022 04:36 PM
I have the same issue. I have Koodo as well. Both my Koodo and PM can’t access internet. I am located in Scarborough, ON.
10-07-2022 04:28 PM
HI @imcndn both you and your daughter from different location do not have data?
is voice and text working?
10-07-2022 04:27 PM
I'm in Hamilton, ON. Checking with my daughter. She is also with PM and is in Stoney Creek, ON.
10-07-2022 04:24 PM
I have no issue with the internet connection. I am located in Burnaby, BC
I used to have some connection issue but turn out the cause is VPN provider. you can also double check if the cellular data is turned on or not.
10-07-2022 04:22 PM
10-07-2022 04:19 PM
I am in London, Ontario. I am heading home soon. Fingers crossed it works there!
10-07-2022 04:14 PM
Could be a local issue as @DDM69 has suggested.
What area are you in...maybe someone here can see if there's any outages reported in your locale.
10-07-2022 04:14 PM
I don't think so, it's worked in this location for the last year and was working up until this afternoon.
10-07-2022 04:14 PM - edited 10-07-2022 04:43 PM
It could be just local network issue
Test your phone in another area
if you want, you can open ticket with PM CS agent:
at : https://publicmobile.ca/chatbot.
First type Contact CS Agent,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click the the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-07-2022 04:11 PM
Sigh, hopefully it's fixed soon. Sorry you are having issues too!
10-07-2022 04:10 PM - edited 10-07-2022 04:11 PM
Could you be in a location where you have a weak connection to the network?
I’m having no issues in Kitchener Ontario
10-07-2022 04:06 PM
yeah... I am having internet issues as well. There is another post here about no data by another user too. There must be something going on.