Amount due of my account

[Greenmeadow]

1. I had made a payment in the amount of CAD$36.96 via a bill transfer of my bank account on Feb 18, 2022. Such amount had been debited from my bank account.  I received a SMS from "611" which said that there was insufficient fund to my mobile account.  I have signed in the mobile phone account and checked the payment status and it did not show up in the status that I had paid the amount due.

2. If I would like to pay the mobile phone bill for the next cycle by VISA debit card, do I need to register it in the portal now ?

[Greenmeadow]

Eventually I  settled my phone bill by registering the VISA debit card in the Public Mobile Portal and the status of this transaction was completed.

[hTideGnow]

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@Greenmeadow wrote:

1. I had made a payment in the amount of CAD$36.96 via a bill transfer of my bank account on Feb 18, 2022. Such amount had been debited from my bank account. 

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HI @Greenmeadow   How did you make such a "bill transfer"?   Some people put Visa debit card so fund come off from the bank account.   But you were asking how to pay by "Visa debit" later in your post, so, I don't think you did that.    How did you pay then?

[BKNS27]

@Greenmeadow 
On your Self Serve account, what is shown on Account Status? If it is Active and if there is sufficient funds then you are OK.

There might be a delay updating your account.

If not, setup account on AutoPay.

[darlicious · Accepted solution]

@Greenmeadow 

You need to check with your bank as to where your "payment" went. You cannot pay for your pm services via a bill payment with your bank. You can only pay by credit card a visa or m/c debit card, certain visa or m/c gift card cards and pm vouchers.

You can register your visa/debit card and sign up for autopay. Autopay will work as a back up payment method if you prefer to pay for your plan amount by topping up your account manually a day or two before renewal. This ensures you will never lose service for not paying. The payment system will always deduct from your available funds first. If there is any amount owing afterwards then autopay will attempt a one time payment for the outstanding amount. 

This is the only time pm has permission to charge your payment card. One time, once a month if that fails for whatever reason (expired card, insufficient funds etc...)then your account services will be suspended until you make a manual payment and reactivate your service. Otherwise all payments, top ups and/or purchases have to be manually authorized by you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[pkaraa]

Feb 18th is today, even though the amount is been debited from your bank it may take time to get credited to your public account.

Yes. you can register your debit card for the autopay. 

[VIP_Tech]

Hi @Greenmeadow 

just Register your payment card (publicmobile.ca)  is will be automatically take your plan bill.

[softech]

@Greenmeadow   Is your service working now?  What is the Status?  Active or Suspended?

Also, what amount showing as Available Fund?

Check the Transaction History and see if it shows the payment  https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

If PM has received the fund, it should show in the Transaction history there.  If it apply the fund towards plan renewal, it should show there as well.  Maybe you can provide us screenshot so we can help out

for adding credit card to the system, yes, you can do so by going to Payment Tab and click Manage My Card at the bottom or via this link:  https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/