Alaska

[HDmech]

I have the 50G Canada - US plan. We were in Alaska and I couldn't make a phone call because it said it was an international call. I was in Haines,AK and was trying to phone a local RV park. How come it wouldn't allow me to?

[colleeno]

@Meow 

It has been confirmed by subscribers that roaming with Public Mobile does indeed work in Alaska, Hawaii, the US Virgin Islands and Puerto Rico.

[Phil_Adelphus]

@HDmech  You would need to connect to AT&T in Alaska and use 4G/LTE instead of 5G.  There is no T-Mobile there and 5G doesn't always work on AT&T.   

[Meow]

Alaska belongs to USA but maybe service is limited to 'continental USA only' which PM does not mention.
Did you try manually to connect to USA providers (AT&T and T-mobile)?

[Sansan]

@HDmech  sorry to hear that you weren't able to call while on the US. 

Did you have roaming turned on? Did you data work at all? 

Sometimes people are able to use data with the Canada-US plan,  but have hard time with calls.

Did you connect to T-Mobile or AT&T?

Also your phone must be VoLTE enabled that can work on PM list.

https://www.publicmobile.ca/en/ab/get-help/articles/volte?_gl=1*n6bl4f*_gcl_au*MTMxNTg2Nzk2Mi4xNzIwN....

[BKNS27]

@HDmech 

Just wondering if Roaming was enabled?

If it was then you will manually connect to AT&T or T-Mobile network.