Email not working

[Karen61]

@  Since I changed plans I have not received or been able to send emails. I just noticed today. I can’t receive emails so emailing me a response is useless. 

[hTideGnow]

hi @Karen61 

not sure if that helps 

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-get-mail-imap-mailoutlookcom-is-not...

[hTideGnow]

hi @Karen61 it's an app setup problem or outlook permissions. Please check with MS forum 

[Karen61]

Thanks I get a message that imap-mail.outlook.com isn’t responding 

[hTideGnow]

hi @Karen61 email has nothing to do with PM service, as long as your data works 

are you access the email via app?  uninstall and reinstall the app

[Karen61]

Thanks! Everything except email is working. I did shut down phone and restarted a couple times and didn’t work 

[hTideGnow]

hi @Karen61 

does you data work at all?  Make sure your data is enabled on the phone, try reboot phone and Reset all networks 

[computergeek541]

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@Karen61 wrote:

@  Since I changed plans I have not received or been able to send emails. I just noticed today. I can’t receive emails so emailing me a response is useless. 

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E-mail isn't a service that is being provided by Public Mobile (which only provides an internet connection).  Do other data services such as websites work?