Adds on

[Ajoke]

My ads on is not working 

[Jb456]

@Deidre1210  what country are you trying to call with the 300 minute add-on?

Customers purchasing the 300 International Long Distance Minutes Add-On can now call the following countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela 

[Anonymous]

 @Deidre1210 : are you trying to call one of the listed countries? Did you try either 011 or + in front of all the digits?

[JoyLuck]

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@Deidre1210 wrote:

I just bought $15 international 300 talking minutes and it has deducted the money and it shows in my add on section , but when I want to make a call it says the service is not available. I did restart my phone and still not working

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• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Deidre1210]

I just bought $15 international 300 talking minutes and it has deducted the money and it shows in my add on section , but when I want to make a call it says the service is not available. I did restart my phone and still not working

[Ajoke]

I’m in Canada, the case has been solved, thank you so much for the reply. I appreciate 

[Luddite · Accepted solution]

@Ajoke  Look under Data & add-ons in your account. If not there but $ in Available Funds you missed step 2. 
Which add/on fo you want?

[geopublic]

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@Ajoke wrote:

My ads on is not working 

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@Ajoke  Since you already added the funds to your account just go back in and select the add-on so that it can be added to your account.

[gblackma]

@Ajoke which addon did you buy? What was the cost? And are you in Canada? Thanks.

[Jb456]

Add-on is a two step process to buy.

What did you buy? Is the money in your account balance? If yes that is step one now you have to go buy the add-on for step two.

Here's a guide. 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974

Let us know

[gpixel]

@Ajoke purchasing add-ons is a 2 step process if you have "available funds" then go back and apply the add-on