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05-19-2022 04:32 PM
Hi, I just paied $15 for 1G data , but it can't be seen online and doesn't work as well
Solved! Go to Solution.
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Add-Ons
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05-19-2022 05:50 PM
Yeah tell me about it, a few things they could be a little more intuitive but may be some wishful thinking lol
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05-19-2022 05:06 PM
(NO bravo req'd )
HI @hairbag1 Sorry, too late. Can resist that after seeing good comment
Honest, I see some people compare this with a vending machine, but it doesn't need to be that way. Still don't understand why it is not a single process. But, unless they revamp the My Account, I don't think they will change it. So, a vending machine it is for now
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05-19-2022 04:56 PM
@dabr, @hTideGnow , @JL9
Sure wish PM would "streamline" the process so as to get any add-on a little easier. As a newbie...the process is tres cumbersome indeed.
(NO bravo req'd )
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05-19-2022 04:52 PM
Thanks for every one.🌹
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05-19-2022 04:51 PM
Ok, it workds.Thank you.
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05-19-2022 04:50 PM
Yes, it works right now.Thanks.
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05-19-2022 04:50 PM
@my1087400 No don't select Plans/add-ons, scroll down to the middle of page and select Purchase Add-ons under My Data and Add-ons, then select the correct add-on from the lists available and follow prompts to complete and reboot phone.
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05-19-2022 04:49 PM
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05-19-2022 04:48 PM - edited 05-19-2022 04:49 PM
@my1087400 wrote:Yes, under 'overview', there shows 'Available Funds: $15.00', what's the next step
HI @my1087400
Buying add-on is a 2 steps process, first load fund and then go back to buy.
You have loaded the fund only. So, just go back to Purchase addon page and make the purchase now
PM will use the money from available fund for this purchase
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05-19-2022 04:48 PM
Do I should click ;Plan and add-ons' ?
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05-19-2022 04:47 PM
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05-19-2022 04:45 PM
Sounds like you hit the snag that many do and only did the first step, the system needs you to confirm the add on you want now and purchase add on button needs to be clicked (which is the second step) then data line will show in your add ons and after you reboot your phone it should work
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05-19-2022 04:43 PM - edited 05-19-2022 04:43 PM
Once you've made sure you have the $15 payment in Available Funds, now click on Purchase Add-ons and then select the correct Add-on you wanted.
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05-19-2022 04:40 PM
I pay through my online account, but there is no change in the plan and add on of the online account after payment,
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05-19-2022 04:39 PM - edited 05-19-2022 04:40 PM
Log in to your account and check if the $15 is in Available Funds.
Let us know when you've done so.
edit...phonics
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05-19-2022 04:39 PM
@my1087400 Buying add-ons is a two step process, first add the funds and then back to the add-on page and buy the applicable add-on. Sounds like you might have just added the funds and not gone back to purchase.
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05-19-2022 04:37 PM
Hello, I have just paied it, but nothing online. My bank card showed the payment was done as well.
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05-19-2022 04:35 PM - edited 05-19-2022 04:36 PM
@my1087400 Log into your account and if you see the $15 still as balance on account, then you need to take the second step of purchasing the add-on.
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05-19-2022 04:35 PM - edited 05-19-2022 04:36 PM
Log in to your account...do you see the $15 sitting there (in Available Funds) ? No go back again and buy the add-on you want. Restart phone and you're good to go.